How we work

1. Photographs and a conversation

Send pictures of the roof, your postcode, and a short description of the problem or the work you have in mind. From-the-ground photographs are enough to start; a rear pitch or an extension roof is worth including if that is where the issue is. We will say whether a visit looks worthwhile, and what we would want to see on site.

2. A look at the roof

On a survey we look at the covering, the ridges, valleys and flashings, the gutters, and the loft where it is safely accessible. Access is part of that look: how we would reach the work, whether scaffolding is likely, and any constraints in the street or the garden. An inspection can also be a job in its own right — for example before buying a house, or when you want a clear note of what can wait and what should not.

3. A written scope, not a vague day rate

The quotation should describe the work included, the system or materials proposed, and any items that can only be confirmed once a covering comes off. If travel from Llanelli affects how the days are organised, that is discussed then, not added quietly later. Typical UK guide figures on the costs page are not a substitute for this quote.

4. The work itself

Access is set up first. On a re-roof or a large repair we plan how to keep the building weatherproof as sections come off. Waste is taken away rather than left on the drive. If a holding repair is needed after a storm, that is done first; the lasting work follows when the weather and the materials allow.

5. Handover

When the work is finished we will walk you through what was done. If guarantee terms, insurance documents or similar details are to be provided, they are confirmed in writing with the job — this website does not invent them.